TERMS, CONDITIONS AND PRIVACY POLICY

We are Ikigai Ventures Limited, a company incorporated under the laws of Hong Kong S.A.R. with company registration number 71377420 (“Ikigai Ventures Limited”). Our headquarters are located in Unit 1701-1702, 17/F, 135 Bonham Strand, Sheung Wan, Hong Kong.

By shopping with us, accessing our services, apps, and websites (“Websites”), you agree to these terms and conditions. We advise reading these terms each time you shop with us or access any of our Websites, as we reserve the right to amend them.

References in these terms to "Graphene-X", "we", "our", or "us" shall mean Ikigai Ventures Limited. We retain the right to decline the sale of goods for any reason. The invalidity or unenforceability of any provision hereof won't affect other provisions' validity. These terms are governed by the laws of Hong Kong S.A.R. For questions regarding these terms, please email: support@graphene-x.com

(i) you are over 16 years old;
(ii) you possess a valid debit or credit card;
(iii) provided personal information is accurate. If there's a change, notify us immediately via [appropriate email];
(iv) purchases are for personal use.

Post item selection and checkout, an email confirmation is sent. Payment approval and card debit indicate order acceptance. If mistakenly purchased, contact us immediately at [appropriate email] to cancel the item. We don't entertain cancellations once dispatched.

We may, at times, need to refuse or cancel orders. This could be due to stock unavailability, card expiry within 28 days, payment authorization issues, or product/pricing errors. We reserve the right to decline any purchase offer.

Discount codes can be applied as appropriate. We accept payments through valid debit/credit cards only. Your card issuer might perform additional checks for security.

Occasionally, products may be incorrectly priced or described. If this happens, we'll inform you, offering a chance to reconfirm or cancel the order. Though we strive to ensure product color accuracy, real-life colors may differ slightly.

Pre-orders are for products not yet widely available. When placing a pre-order, provide accurate details. You can cancel pre-orders before dispatch for a full refund.

• Refunds and Exchanges: Products discounted less than 30% from the original price are eligible for refunds and exchanges.
• 30% or Greater Discount: Products discounted 30% or more are not eligible for refunds. However, size exchanges or store credit may be available.
• 50% or Greater Discount: Products discounted 50% or more are final sale. No refunds, size exchanges, or store credit will be offered.

You can request a product return within 30 days of receipt. Ensure returns are in original condition and packaging. Our returns policy doesn't affect statutory rights.

Graphene-X is committed to delivering products that meet our high-quality standards. However, if you receive a faulty item, we urge you to contact our customer care team immediately. We will do our utmost to resolve the issue to your satisfaction, whether that means replacing the product or offering a refund.

All trademarks, logos and service marks presented on this website are both registered and unregistered trademarks of Ikigai Ventures Limited. All content available on the Graphene-X website, including but not limited to logos, images, and text, is the intellectual property of Ikigai Ventures Limited, and is protected by international copyright laws. The Graphene-X brand and product names are trademarks of Ikigai Ventures Limited. Any use of these without express written consent from Ikigai Ventures Limited is prohibited.

Graphene-X values the privacy and security of our customers. All personal data shared with us during the course of your transaction is protected and will not be shared with third parties without your explicit consent. Our privacy policy details the measures we take to protect your data and how we use the data we collect.

Any data or information you provide to Graphene-X is stored securely and treated with the utmost respect to your privacy rights. We adhere strictly to data protection laws in the Hong Kong S.A.R. and ensure that our practices are consistently updated to afford the best protection for our customers.

We at Graphene-X, under the legal entity of Ikigai Ventures Limited, prioritize the privacy and security of our customers and visitors to our websites. As the data controller, Ikigai Ventures Limited is fully committed to ensuring the safety of data related to our products and services.

To deliver purchases and fulfill our contract.Send service messages (e.g., order updates) via text, email, or app.With your consent, send information on new products/services through email, SMS, or post. Detect and prevent fraud. Display our latest products and deals, presenting our ads as you surf the internet. Understand customer preferences. Direct you to the relevant section of our website and products of interest.

• Process payments and offer refunds as part of our contractual obligations.
• Prevent and detect potential fraud against you or Graphene-X.
• Provide customer service and support.
• Train our staff to offer optimal customer service.

• Facilitate and process your orders.
• Handle customer service, support, and returns.
• Analyze customer preferences.

• Refine our website experience.
• Enhance your shopping experience.
• Safeguard our website against potential threats.
• Prevent and address potential fraud.

We assure you that your personal data is never sold to third parties. However, for service efficiency, we may share data with:

• Entities within the Ikigai Ventures Limited family.
• Third-party entities crucial for processing your orders: payment gateways, warehouses, packers, and delivery services.
• Professional service providers aiding our business operations, including marketing agencies, advertising partners, and website hosts.
• Credit agencies, banks, law enforcement, and anti-fraud agencies for appropriate fraud management.